Viz Licensing Administrator Guide

Version Latest | Published May 22, 2018 ©

Troubleshooting

I am using a license server and the application does not start because no license was found.

  1. Is your license server configured as a network license server?
    Open http://localhost:22352/configuration/server_access.html on your license server and check whether "Network Server" is enabled.

  2. Is your client PC configured to use the network license server?
    Open http://localhost:22352/configuration/server_search_list.html on your client machine and check whether the license server is entered in the Server Search List.

  3. Are there any firewall rules that are blocking port 22352 on your client or server?

License Activation fails

Your Ticket cannot be found

Contact your Sales Account Manager or your region's Vizrt Licensing department, so that they can verify that the ticket is associated with the correct account, or if adjustments are required.

This ticket is deactivated

The activation process was most likely interrupted causing the licenses not to upload successfully. Contact your region's Vizrt Licensing department so they can issue a new ticket.

This ticket is already activated

The licenses of this ticket have already been uploaded successfully.

The connection could not be established

The Vizrt Licensing Service could not be reached during the ticket activation process. Check the service status and make sure it is running.

Your container cannot be activated for the following reasons - feature xxx already exists...

The current ticket contains one or several features which have already been activated in this container. Install the licenses on a different machine. If the licenses are intended for this machine, contact the Sales Account Manager or your region's Vizrt Licensing department so that they can send you a license extension for your container instead.