This section contains the following topics:

Rebooting and Restarting - General Notes

All software system must be restarted occasionally. This applies to both the operating and Viz Mosart system.

Rebooting Machines

The actual reboot frequency cannot be accurately determined up front, but good practice dictates rebooting all Windows computers and servers at least once a month. Should any ill effects occur periodically even with this monthly reboot interval, it is advised to reduce the interval to once a week. Likewise, if there still are issues, the next step should be daily reboots. In this case, steps should be taken to determine the problem cause.

Application Restart

For restart of the Viz Mosart Applications, we have not firmly stated any interval, as this depends on the actual practice in the stations, the connected equipment and the total workflow. Just like for system reboots, good practice dictates restarting the Viz Mosart Applications at least once a month.

Viz Mosart Application Updates

Vizrt regularly provides feature and maintenance updates for Viz Mosart system applications. Please review the associated Release Notes for each release to help with assessing whether you should upgrade.
After an upgrade, we always recommend performing some test runs in between other transmission schedules, focused on your mission-critical workflows.

However, if your operation is running according to your expectations, and is not dependent on the published fixes of a specific update, or as long as you don't require the new functionality that the update introduces, or when your servers are running in network isolation, then as long as your system has a valid maintenance contract with Vizrt Support, there may not be a need to perform an upgrade of your Viz Mosart system.

Windows Updates

The interval for running Windows updates depends on the environment. If the computers are accessible from other zones, both Windows and antivirus updates must be done just as any other machine in the station’s network. Based on the possibility of antivirus runaway, it is not recommended to run real-time virus scanning during transmissions. 24/7 stations must give this possible issue thorough considerations.

AV Automation Slow Start

There can be an approximately 30 second delay when starting AV Automation. This delay is either caused by

  1. The Viz Mosart SNMP service being enabled but with incorrect SNMP connection settings.

  2. A pending Windows update, queued to run.
    In this case, follow the appropriate Microsoft procedure to update Windows, using downloaded files (when you are not permitted to connect to the Internet).

Viz Mosart Main/Backup Server Testing

|Our recommended usage pattern is to alternate between main and backup every day, to make sure that the vital backup server is ready to take over the day you really need it. This way, you are continuously testing the backup function.

Note: There can be an approximately 30 second delay when starting AV Automation. This delay is either caused by

  1. The Viz Mosart SNMP service being enabled but with incorrect SNMP connection settings.

  2. A pending Windows update, queued to run.
    In this case, follow the appropriate Microsoft procedure to update Windows, using downloaded files (when you are not permitted to connect to the Internet).