When reporting an Adaptive Live Producer (ALP) issue, collect the files below from the Mosart Server machine and the MSE host, then add the context notes that follow.
Files to Collect
File | Location | How to collect |
|---|---|---|
Instrumentation log |
| In AV Automation, open Show > Instrumentation Panel. Run the rundown to reproduce. Save the CSV from there. |
Application log |
| XML log with full event details. Collect the log from the time of the issue. |
MSE log | MSE host | MSE internal log showing superchannel state, arm/fire commands, and engine communication. |
Rundown XML |
| The NRCS rundown loaded when the issue occurred. |
channeltemplates.xml |
| Template definitions including crosspoints, keyfills, and presets. |
avconfig.xml |
| Video source mapping, engine presets list, and effects configuration. |
ALP settings | Settings app (export) / | The ALP configuration from the Settings app. |
Tally log (if needed) |
| Run TslUmdSimulator with logging (the 'L' command) to capture tally output during the issue. |
Context to Include
What story or template was on air when the issue happened.
What action triggered it (take, cue, direct take, keyboard shortcut).
Expected result versus actual result.
A screenshot or video if the issue is visual.
Whether the issue is reproducible.