Order Management in Viz Pilot News

The Order Management System is designed to close the gap between the newsroom users ordering content and the department fulfilling these requests. The Order Management System is built on top of Viz One, Vizrt’s media asset management solution.

If Order Management is configured, you can submit an order if you cannot find the media you need from a Media Search. See the Setting Parameters using Pilot Data Server section in the Pilot Data Server Administrator Guide.

Order Management comprises three levels - the first two are managed in Viz One, and the third is submitted from Viz Pilot News:

1. Projects are the top level of a work order system. Examples of a project are National Elections, a single show called The Evening News, or an entire facility. Typically a management role creates and manages Projects.

2. Requests: A Project may have one or more Requests associated with it. An example of a request could be a set graphic, a lower-third, a highly stylized video, or a Viz Scene.

3. Work Orders are the lowest level and where tasks get done. This is where media is filed, approved or rejected. One or more work orders can be associated with a Request.
   An example of a work order is all variants of a lower-third required for the project. Work Orders are generated by templates inside the Newsroom plug-in. Templates can contain one or more clip/image selectors.
   Users are notified via iNEWS Top Line Message and/or email as their requests are processed.

Sample Fields for Work Orders

Submitting a Work Order from Viz Pilot News

1. Open a template or data element which has an image component

2. Click the image component to open the Media tab

3. Perform a search and inspect the results. If you cannot find a suitable asset, click the Order button below:

   

4. If prompted, log-in to the system

   

5. In the Order menu, fill in the mandatory fields at minimum (indicated with a star *) and select either Submit or Submit and Attach File(s).

   Note: Users in Viz Pilot News create Work Orders, while Projects and Requests are configured in Viz One.

   

6. If you selected Submit and Attach File(s), browse for files in the Order window. You can optionally add comments about each file in the Comment column. When ready, click OK.

   

7. Back in the Templates editor, the media selector icon changes to Order
   
   

8. Save the template and insert it into the newsroom rundown. Once the order is fulfilled, any material needed to air this data item is automatically associated.

   IMPORTANT! When re-opening a saved data item where a work order has been placed but not yet fulfilled, the Order icon is not displayed. Instead, a red border stating that the media is invalid is displayed.

   In previous releases, an asset was not considered to be fully ready and could not be cropped or displayed until an order was both fulfilled and approved (fulfilled-and-approved). Starting with Viz Pilot 6.0, fulfilled-and-approved will not be handled in the same way. If you create a data element with a fulfilled-but-not-approved asset, a yellow warning border is displayed but the item can be cropped and displayed. However, if you later reopen the same data element, the system no longer identifies it as an order (since it has been accessed); consequently, the warning border will not appear even though the order remains unapproved.

Order Status and Warnings

From left to right in the image above:

• No order submitted (Get Image placeholder)

• Submitted (Order placeholder)
  On pending items, you can right-click and select Open in Studio to open a browser with information about the order, including name and ID.

• Fulfilled but not yet approved (yellow warning notification)

• Approved

• Invalid (red error notification over placeholder), for example File not found.
  The status of an order is refreshed when a data element is opened. Hover over the warning/error notifications to read the full message text.