Daily Log

For information and troubleshooting purposes there is a daily log file that provides details on every event that was played. The file is located on the Media Sequencer machine at: %ProgramData%\Vizrt\Media Sequencer. It is not set up as part of the installation process, hence, it must be created as part of the installation process described in the Playout section.

The logging file naming convention is ChannelName-YY-MM-DD.log. Each file includes the events played on that calendar day, which may not necessarily corresponds to a playlist. As such, the events in a playlist that starts at 7 AM and extends till the following day at 6 AM will be saved in two separate files, one for each calendar day.

Below is an example of a log file’s contents:

As Run Logs

Daily log files in and of themselves are difficult to understand. However, you can submit them to log analysis to mine them for useful information.

In order to analyze the As Run logs you need to manually transfer the logs to your machine. The log directory on your remote Media Sequencer is set under the Logging section.

Each log entry contains the event date and time, template name, with the content of each template field.

If you want to perform simple analysis of your logs using Viz Multichannel you can use its built-in analysis tool.

Channel and Playlist Reports

Channel and playlist reports can be created two ways; for a single channel and playlist or for multiple channels and playlists.

Multichannel Log Files

Multichannel and several multichannel components write log files when they run. The log files are ordinary textfiles and can be helpful for reporting or error detection and debugging.

• The log files are written to the directory %PROGRAMDATA%\Vizrt\Multichannel

• This will normally be: C:\ProgramData\Vizrt\Multichannel

• Note that the \ProgramData directory normally is a Windows “hidden” directory so you will be required to explicit insert the directory name %PROGRAMDATA% in the address field in Windows Explorer to reach this directory.

• Each Multichannel component (for instance PlayListImporter, Schedule Collector and so forth) will write it’s log files in a separate directory as documented below.

  Warning: Care should be taken to set up automatic tasks or manual routines to “prune” or delete old log files that are no longer needed, otherwise the log files could eventually fill the disk.

Log File Locations

As explained above, all log files in the list below is relative to the log file base directory, so .\Logs means C:\ProgramData\Vizrt\MultiChannel\Logs

• Multichannel: .\Logs

• Harris Integration Module: .\HarrisIntegration

• Pebble Beach Marina Integration Module: .\MarinaIntegration

• PlayListImporter: .\PlaylistImporter

• SCC Schedule Collector: .\ScheduleCollector

• Playlist History Manager: .\PlaylistHistoryManager

• Promo Server: No log-file on disk, use Windows Event Viewer.

• Integrations Hub: No log-file on disk, use Windows Event Viewer.

ELF Log Dump Files

In case of program crash, ELF dump files can be created. ELF files are binary files, sometimes used by Vizrt support for debugging. If generated, the Elf file(s) will be created in: