Viz Ticker User Guide

Version 3.1 | Published May 27, 2020 ©

Ticker Feed Troubleshooting

This section describes the most common problem areas that arise when working with Ticker Feed.

  • Q - Is the XML data visible from Viz Ticker Client when it is coming in? For example, can they open the client and look at the XML fed data?

  • A - Yes, the XML data is visible like all other elements. It is recommended to make the feed set a specific GUI color on the messages from the feed source, so that they are distinguished from the rest of the (manually created) messages.

  • Q - Is it possible to change data coming from the XML in Viz Ticker Client? Is it overwritten if reloaded from the XML?

  • A - The messages can be opened, viewed, and also modified in Viz Ticker Client, but there is no point changing the data manually as the messages are overwritten on the next Ticker Feed update.

  • Q - Can data be directed to the pool in Viz Ticker Client instead of going straight On Air?

  • A - Yes, but be aware that if elements are directed to the pool from Ticker Feed, and then manually moved to the carousel, a new instance of each element is recreated in the pool on the next Ticker Feed update.