Documentation Center

Viz Ticker User Guide

Version 3.1 | Published May 27, 2020 ©

Upgrading the Existing Viz Ticker Configuration

Tip: The Ticker System Tool can be used to upgrade Viz Ticker configuration 2.4, or later.

Whenever Viz Ticker is used, the configuration of the whole Ticker System gets stored in the Media Sequencer (Vdom configuration).

Each time Ticker Wizard is started, it checks the Media Sequencer configuration. If the Ticker Wizard version stored in the Media Sequencer configuration is older than the version now running, then Ticker Wizard is able to upgrade the Media Sequencer configuration to the latest version.

Note: In the Media Sequencer configuration, the currently installed version of Ticker Wizard is stored under /config/versions/TickerSystemStandard.

To Upgrade the Viz Ticker Configuration

  1. Launch Ticker Wizard. If the Ticker Wizard version stored in the Media Sequencer configuration is older than the version running, then the upgrade starts. The Upgrade window appears asking whether you want to proceed.

    images/download/attachments/50594580/installation_upgrade1.png

    In this case, the Media Sequencer configuration is upgraded from Viz Ticker 2.5 to Viz Ticker 2.7.

  2. Specify the desired path in the Backup location textbox. A copy of the current Media Sequencer configuration is saved at the given path in case the upgrade fails.

  3. Click the Upgrade from <old version> to <new version> button.

  4. If the upgrade is successful, Ticker Wizard starts.

  5. If the upgrade is canceled or is not successful, Ticker Wizard cannot initialize since the current Media Sequencer configuration is not compatible with the new version of Ticker Wizard.

    images/download/attachments/50594580/installation_upgrade2.png

To Resolve a Failed Upgrade

The upgrade may fail, especially if the Media Sequencer configuration has been modified in a non-standard way. In case of failure, submit a support request to Vizrt.

Typically, upgrade issues are resolved by:

  • Fixing the Media Sequencer configuration, if possible, and executing the upgrade again.

  • Recreating the system with the new version of Ticker Wizard.

  • Continuing to use the older version of the Ticker System until the issue has been fixed in a maintenance version of Ticker Wizard.